How do I pay with a gift card?
To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!

Please note, gift cards are currently only available for purchase in the United States and United Kingdom.

I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?
We recently transitioned our site to use a new format for store credit. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email gTEAM@glossier.com if you need more help!

What forms of payment do you accept?
We accept PayPal, Shop Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also offer Afterpay installments.

Unfortunately, we cannot accept checks, money orders, or American Express gift cards.

What can I do if my payment is declined?
We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system, and that your card is not expired.

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!

Why was my order canceled when I did not request a cancellation?
All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at gTEAM@glossier.com.

Is there a limit to how many of an item I can purchase?
We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, a limit of 5 per customer on our fragrance items, and a limit of 20 per customers on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.

What is Installments by Afterpay and how do I use it?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every two weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout, choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers can simply log in to Afterpay to make your purchase.

Please note that all items in your cart must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a U.S. billing address, U.S. shipping address, a U.S. Visa or Mastercard or American Express (credit or debit card), and a U.S. mobile phone number.

How does the Afterpay Installments payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

See the Shipping section above for details!

How do I return or exchange an item purchased using Installments by Afterpay?
Our same return policy and steps apply to orders placed using Afterpay—see the Returns and Exchanges section above for details! If you return an item, Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

What if I can’t pay an Afterpay installment?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

I see an Afterpay purchase charge that doesn't make sense. Can you help?
If you believe there is fault or concern with your Afterpay purchase payment, we recommend contacting Afterpay customer support directly at info@afterpay.com.

Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy.